Hi Michelle,

Thank you for bringing us your concern. We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.

We’re sorry to hear that you would like to cancel your subscription and requesting a refund. We regret any inconvenience or frustration that your experience has caused you. We would really appreciate if we can discuss this over the phone to provide you the best resolution for this matter on your preffered time and date. Kindly reply to us with your best Callback Number and Date/Time.

Your patronage is important to us and we hope that you continue to give us opportunities to serve you.

Thank you again for bringing these matters to our attention.

Sincerely,

Kristian Marcelino
Customer Service Associate